We'd Love to Hear From You
Whether you have a question about our AI-powered pet memorials, need help with an order, or simply want to share your story — we're here for you.
Drop us a message and we'll get back to you within 24 hours.
Helpful Information
Shipping & Delivery
Free worldwide shipping on all orders. Production takes 7–56 business days depending on the piece. Shipping adds 3–7 business days for domestic (AU), 7–14 for US/UK, and 10–21 business days for other international orders.
Returns & Exchanges
Non-custom items may be returned within 30 days of delivery. Custom and personalised pieces are non-refundable unless they arrive damaged or have a quality issue — email info@haloandtail.com within 7 days of receiving your order.
Quality Guarantee
Every piece is crafted with love. If you're not satisfied, we'll make it right.