We'd Love to Hear From You

Whether you have a question about our AI-powered pet memorials, need help with an order, or simply want to share your story — we're here for you.

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Email Usinfo@haloandtail.com

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Phone+610466486919

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Return Addressshop3 21-25 bryant street rockdale 2216 nsw, Australia

Drop us a message and we'll get back to you within 24 hours.

Helpful Information

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Shipping & Delivery

Free worldwide shipping on all orders. Production takes 7–56 business days depending on the piece. Shipping adds 3–7 business days for domestic (AU), 7–14 for US/UK, and 10–21 business days for other international orders.

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Returns & Exchanges

Non-custom items may be returned within 30 days of delivery. Custom and personalised pieces are non-refundable unless they arrive damaged or have a quality issue — email info@haloandtail.com within 7 days of receiving your order.

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Quality Guarantee

Every piece is crafted with love. If you're not satisfied, we'll make it right.